Zonal ICT Specialist at CRDB Bank
Reporting Line SENIOR MANAGER BRANCH SYSTEMS Location Tanzania Head Office Department DEPARTMENT OF ICT Number of openings 1 Job Purpose To coordinate and provide ICT support services across all assigned zones and branches, ensuring availability, reliability, security, and effective operation of branch ICT infrastructure, end-user working tools, office machines, ATMs, POS devices, network connectivity, and […]
Reporting Line
SENIOR MANAGER BRANCH SYSTEMS
Location
Tanzania Head Office
Department
DEPARTMENT OF ICT
Number of openings
1
Job Purpose
To coordinate and provide ICT support services across all assigned zones and branches, ensuring availability, reliability, security, and effective operation of branch ICT infrastructure, end-user working tools, office machines, ATMs, POS devices, network connectivity, and related banking systems.
The role is responsible for ensuring timely resolution of ICT incidents, preventive maintenance, ICT asset management, vendor coordination, SLA monitoring, escalation of unresolved issues, and support of branch technology projects to ensure uninterrupted branch operations and quality service delivery to customers.
Principle Responsibilities
- Coordinate and provide ICT support to all branches within assigned zones to ensure continuous availability and operational readiness of branch ICT services.
- Act as the first point of technical coordination for branch ICT incidents and service requests within the assigned zones.
- Ensure availability and proper functioning of branch ICT infrastructure, end-user devices, office machines, ATMs, POS devices, and network connectivity.
- Troubleshoot and resolve ICT incidents and coordinate escalations with Infrastructure, Network, Applications, Cyber Security, ATM/POS teams, and vendors.
- Implement and monitor ICT security controls, software updates, antivirus updates, and compliance with Bank ICT policies.
- Coordinate installation, relocation, upgrades, and commissioning of ICT equipment for new branches, relocations, renovations, and technology projects.
- Support ATM and POS operations by coordinating maintenance, upgrades, service restoration, and vendor support activities.
- Conduct preventive maintenance of ICT assets, working tools, and office machines across assigned branches.
- Maintain accurate inventories of ICT assets and oversee asset lifecycle activities, including deployment, transfer, replacement, and retirement.
- Monitor vendor performance and SLA compliance and escalate service delivery gaps for timely resolution.
- Provide technical guidance and user support to branch staff on ICT systems, applications, and working tools.
- Prepare regular zonal ICT support reports covering incidents, service availability, maintenance activities, asset status, escalations, and outstanding issue
- Monitor recurring branch ICT issues and recommend preventive actions to improve service availability and reduce operational disruptions.
- Support branch ICT audits, compliance reviews, inspections, and implementation of agreed corrective actions.
Qualifications Required
- Bachelor’s degree in computer systems technology or related academic field.
- At least 2 years of ICT support experience in a banking or branch operations environment.
- ICT Service Management ITILv3 certifications.
- Microsoft Certifications/Network certifications will be added advantage.
- Experience supporting branch ICT equipment, end-user working tools, office machines, POS, ATMs, and basic network connectivity.
- Experience in incident management, escalation follow-up, vendor coordination, and ICT asset inventory management.
- Ability to effectively support multiple branches within assigned zones while working in a dynamic, collaborative, and fast-paced environment.
- Strong vendor coordination, SLA management, communication, and reporting skills, with the ability to work independently across multiple branches and zones.
- Experience in branch ICT operations and support, including basic LAN/WAN infrastructure and branch connectivity support.
- Proficiency in supporting end-user working tools, office machines, and coordinating POS and ATM support activities.
- Strong knowledge of ICT service management and incident management, with excellent troubleshooting, technical support, incident resolution, and escalation skills.
CRDB Commitment
CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.
It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.
Only Shortlisted Candidates will be Contacted.
Deadline
2026-08-13
Employment Terms
PERMANENT
How to approach this opportunity
Before applying for Zonal ICT Specialist at CRDB Bank, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before Aug 10, 2026.
- For finance roles, highlight accuracy, reporting tools, cash handling, compliance, risk control, and measurable results.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
Tailor your CV before applying
For Zonal ICT Specialist at CRDB Bank at CRDB Bank, align your CV with the location and role context: Dar Es Salaam, Tanzania.
Questions to prepare for
Before interviewing for Zonal ICT Specialist at CRDB Bank - CRDB Bank, Dar Es Salaam, Tanzania, prepare short answers backed by real examples from your experience.
Describe your experience with financial accuracy, reconciliation, reporting, or cash handling.
How do you ensure compliance and reduce errors in financial work?
Give an example of a report, system, or data you used to improve decisions.
How would you handle a difficult customer, loan, or recovery case professionally?
What steps would you take if you found a difference in accounts, payments, or financial records?
How do you protect customer or company confidentiality in finance-related work?
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Refer to the letter heading above, I am writing to apply for the Zonal ICT Specialist at CRDB Bank position at CRDB Bank. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in jobs. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Reporting Line SENIOR MANAGER BRANCH SYSTEMS Location Tanzania Head Office Department DEPARTMENT OF ICT Number of openings 1 Job Purpose To coordinate....
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Aug 10, 2026.
Thank you for considering my application.
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