Operation Manager Job Vacancy at Alliance Life Assurance
As the Operations Manager, you will be responsible for leading and managing the company’s life assurance back-office operations to ensure effective underwriting, claims processing, premiums, reinsurance function, product development, techni...
Jobconnect analysis
The requirements below come from this advert. The accompanying CV suggestions are Jobconnect advice, not additional employer requirements.
Selected requirements and CV evidence
| Advertised requirement | Suggested evidence, if applicable |
|---|---|
| A Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Insurance, Economics, or a related field. | Give the exact qualification, institution and completion status. If your qualification differs, check whether the employer accepts an equivalent. |
| Minimum of 10 years of progressive experience in managing back-office operations within a Life | List relevant roles with month and year dates, and describe the work that matches this experience requirement. Do not count overlapping roles twice. |
| Insurance company, with at least 5 years at senior management level. Strong business acumen with a good understanding of life insurance market dynamics and operational frameworks. | List relevant roles with month and year dates, and describe the work that matches this experience requirement. Do not count overlapping roles twice. |
| A professional qualification such as ACII/FCII or an equivalent designation is mandatory. | Give the exact qualification, institution and completion status. If your qualification differs, check whether the employer accepts an equivalent. |
| Demonstrated understanding of IT Systems / Environment and Digitization is an added advantage. | Choose a real example matching this specific requirement. Explain your task, your own action and the outcome; include tools or scale only where you can substantiate them. |
| Excellent leadership, planning, and organizational skills, with the ability to drive performance and manage cross-functional teams. | Choose a real example matching this specific requirement. Explain your task, your own action and the outcome; include tools or scale only where you can substantiate them. |
| High level of integrity, professionalism, and strong interpersonal skills. | Choose a real example matching this specific requirement. Explain your task, your own action and the outcome; include tools or scale only where you can substantiate them. |
| Proven ability to analyze data, prepare technical reports, and support strategic decision-making through insights and analytics. | Choose a real example matching this specific requirement. Explain your task, your own action and the outcome; include tools or scale only where you can substantiate them. |
Application readiness checklist
- Advertised closing date: Sep 16, 2026. Check the employer instructions for the closing time.
- Use the application channel linked in this advert and check that the role and employer match before sending documents.
Job title: Operations Manager (Life Insurance)
Company: Alliance Life Assurance
Department: Operations
Location: Dar es Salaam
Reports to: Chief Executive Officer
As the Operations Manager, you will be responsible for leading and managing the company’s life assurance back-office operations to ensure effective underwriting, claims processing, premiums, reinsurance function, product development, technical accounting, data integrity & protection, systems integrity, and operational compliance. You will play a key role in driving operational efficiency, regulatory compliance, and technical excellence across the organization.
Essential Duties and Responsibilities:
- The primary responsibility of the Operations Manager is to execute and oversee the company’s operational strategy in line with regulatory standards and business goals.
- He/she will be responsible for managing cross-functional operations.
- Leadership of Back Office Operations: Oversee and manage all back-office functions to ensure smooth and efficient service delivery, aligning operational processes with strategic goals.
- Quotations, Claims, and Commission Settlements: Supervise the preparation and timely execution of premium quotations, claims processing, and commission settlements in accordance with agreed Service
- Level Agreements (SLAs) and internal policies.
- Underwriting and Claims Assessment: Conduct thorough underwriting evaluations for new business, renewals, and claims, ensuring compliance with policy terms and sound risk management principles.
- Premium Reconciliations: Oversee premium collection and reconciliation processes in coordination with banks, brokers and agents, ensuring accuracy and financial integrity.
- Reinsurance Coordination: Manage reinsurance programs, including facultative placements, treaty arrangements, and communication with reinsurance partners for optimal risk-sharing. Periodic reviews of reinsurance treaties.
- Process Improvement and Operational Efficiency: Identify inefficiencies and process gaps within operations, and lead initiatives to streamline workflows and enhance service quality.
- Operational Accounting: Ensure proper and accurate accounting for the business to provide finance team with accurate insurance related financial data and analysis.
- Management Information & Analytics: Prepare and present detailed management reports and analytics (MIS) that provide actionable insights and support data-driven decision-making.
- IT and Systems Oversight: Lead and collaborate with the systems team to ensure IT infrastructure supports business objectives, safeguarding company and client data with robust security protocols.
- Strategic Environmental Scanning: Monitor industry trends, regulatory developments, and technological innovations to continuously adapt and future-proof operational strategies.
- Team Leadership and Development: Mentor, train, and develop operational staff, fostering a high-performance culture and building strong succession pipelines within the team.
Qualifications and Experience Required:
- A Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Insurance, Economics, or a related field.
- A professional qualification such as ACII/FCII or an equivalent designation is mandatory.
- Minimum of 10 years of progressive experience in managing back-office operations within a Life
- Insurance company, with at least 5 years at senior management level.
Strong business acumen with a good understanding of life insurance market dynamics and operational frameworks. - Demonstrated understanding of IT Systems / Environment and Digitization is an added advantage.
- Excellent leadership, planning, and organizational skills, with the ability to drive performance and manage cross-functional teams.
- High level of integrity, professionalism, and strong interpersonal skills.
- Proven ability to analyze data, prepare technical reports, and support strategic decision-making through insights and analytics.
- Exceptional communication and relationship management skills, with the ability to liaise effectively with internal and external stakeholders.
- Proficient in Microsoft Office and insurance-related systems with strong analytical and numerical abilities.
- A proactive, self-driven approach with a solution-oriented mindset and a commitment to continuous improvement.
General:
Alliance Life Assurance Ltd (ALAL) promotes an equal opportunity workplace and encourages applications from candidates of all backgrounds which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position.
How to Apply
If you meet the qualifications and are interested in this position, please submit your resume to
https://alliancelife.uknowva.cloud/job-portal/
The deadline for applications is 16th September 2026. Only shortlisted candidates will be contacted.
Jobconnect application guidance
Before applying for Operation Manager Job Vacancy at Alliance Life Assurance, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before Sep 16, 2026.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Operation Manager Job Vacancy at Alliance Life Assurance, align your CV with the location and role context: Dar es Salaam.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
Advert requirement: A Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Insurance, Economics, or a related field. How does your education or training match this requirement? Give the exact qualification, institution and completion status. Do not assume an alternative qualification is accepted.
Advert requirement: Minimum of 10 years of progressive experience in managing back-office operations within a Life Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
Advert requirement: Insurance company, with at least 5 years at senior management level. Strong business acumen with a good understanding of life insurance market dynamics and operational frameworks. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
Advert requirement: A professional qualification such as ACII/FCII or an equivalent designation is mandatory. How does your education or training match this requirement? Give the exact qualification, institution and completion status. Do not assume an alternative qualification is accepted.
Advert requirement: Demonstrated understanding of IT Systems / Environment and Digitization is an added advantage. What relevant experience or training could you discuss for this non-mandatory criterion? Treat this as optional, not a new eligibility rule. Be honest about experience you do not have.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
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Refer to the letter heading above, I am writing to apply for the Operation Manager Job Vacancy at Alliance Life Assurance position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Operation Manager Job Vacancy at Alliance Life Assurance. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to A Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Insurance, Economics, or a related field. A professional qualification such as ACII.
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Sep 16, 2026.
Thank you for considering my application.
How to Apply If you meet the qualifications and are interested in this position, please submit your resume to https://alliancelife.uknowva.cloud/job-portal/ The deadline for applications is 16th September 2026. Only shortlisted candidates will be contacted.
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