Teleservices Agent Job Vacancy at Evolve People Solutions
The primary role of the Teleservices Agent is to manage and deliver effective inbound and outbound customer service through voice and digital communication channels.
Jobconnect analysis
The requirements below come from this advert. The accompanying CV suggestions are Jobconnect advice, not additional employer requirements.
Selected requirements and CV evidence
| Advertised requirement | Suggested evidence, if applicable |
|---|---|
| Bachelor’s Degree in Business Administration, Sales & Marketing, Public Relations, or related field | Give the exact qualification, institution and completion status. If your qualification differs, check whether the employer accepts an equivalent. |
| Minimum 2 years’ experience in a blended Contact Centre environment, handling both inbound and outbound voice and digital communication. | List relevant roles with month and year dates, and describe the work that matches this experience requirement. Do not count overlapping roles twice. |
| Experience in customer service and customer relationship management | Choose a real example matching this specific requirement. Explain your task, your own action and the outcome; include tools or scale only where you can substantiate them. |
| Experience using ERP systems and other digital platforms for customer and transaction management. | Choose a real example matching this specific requirement. Explain your task, your own action and the outcome; include tools or scale only where you can substantiate them. |
| Experience in a Retail/POS environment will be an added advantage. | Choose a real example matching this specific requirement. Explain your task, your own action and the outcome; include tools or scale only where you can substantiate them. |
Application readiness checklist
- Advertised closing date: Sep 7, 2026. Check the employer instructions for the closing time.
- Use the application channel linked in this advert and check that the role and employer match before sending documents.
Position: Teleservices Agent
Location: Dar es Salaam
About the Role:
The primary role of the Teleservices Agent is to manage and deliver effective inbound and outbound customer service through voice and digital communication channels.
Key Responsibilities:
- Manage inbound customer communication by handling and responding to customer enquiries, orders, requests and complaints through voice and digital communication channels.
- Deliver exceptional customer service by ensuring all customer interactions are handled professionally, accurately and within the required service levels.
- Manage outbound customer engagement through follow-up calls, surveys, customer feedback, campaigns and other required customer communication activities.
- Process customer transactions accurately and efficiently in the ERP system, including quotations, purchase orders, sales orders, delivery notes, customer profiles and other required transactions.
- Drive sales through customer engagement by supporting outbound campaigns, converting leads into sales orders and identifying opportunities for up-selling and cross-selling.
- Maintain accurate customer information and records by updating the ERP system and relevant communication or campaign platforms in accordance with Company requirements.
- Support customer payment follow-ups by explaining accepted payment modalities, prompting customers with pending payments, and communicating order cancellations or rescheduling in line with payment deadlines.
Qualifications & Experience Required:
- Bachelor’s Degree in Business Administration, Sales & Marketing, Public Relations, or related field
- Minimum 2 years’ experience in a blended Contact Centre environment, handling both inbound and outbound voice and digital communication.
- Experience in customer service and customer relationship management
- Experience using ERP systems and other digital platforms for customer and transaction management.
- Experience in a Retail/POS environment will be an added advantage.
What’s on the table!
Opportunity for career growth in a multinational organisation
Competitive remuneration and benefits
How to Apply
Deadline: 15 September 2026
Jobconnect application guidance
Before applying for Teleservices Agent Job Vacancy at Evolve People Solutions, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before Sep 7, 2026.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Teleservices Agent Job Vacancy at Evolve People Solutions, align your CV with the location and role context: Dar es Salaam.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
Advert requirement: Bachelor’s Degree in Business Administration, Sales & Marketing, Public Relations, or related field How does your education or training match this requirement? Give the exact qualification, institution and completion status. Do not assume an alternative qualification is accepted.
Advert requirement: Minimum 2 years’ experience in a blended Contact Centre environment, handling both inbound and outbound voice and digital communication. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
Advert requirement: Experience in customer service and customer relationship management Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
Advert requirement: Experience using ERP systems and other digital platforms for customer and transaction management. Which roles or assignments demonstrate the experience requested here? Explain the dates, your responsibility, your actions and the outcome. Do not count overlapping periods twice.
Advert requirement: Experience in a Retail/POS environment will be an added advantage. What relevant experience or training could you discuss for this non-mandatory criterion? Treat this as optional, not a new eligibility rule. Be honest about experience you do not have.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
View sample application letter Dynamic draft tailored to this job post. Edit it before sending.
Enter your applicant details
The preview and downloaded Word letter update as you type.
Refer to the letter heading above, I am writing to apply for the Teleservices Agent Job Vacancy at Evolve People Solutions position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Teleservices Agent Job Vacancy at Evolve People Solutions. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Bachelor’s Degree in Business Administration, Sales & Marketing, Public Relations, or related field Minimum 2 years’ experience in a blended Contact C.
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Sep 7, 2026.
Thank you for considering my application.
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