Specialist Digital Channels & Online Pay at Vodacom
Job Description Aggregate function: Commercial Business Area: Local M-Pesa Posting Country: Tanzania, United Republic of Date Posted: 3 Sept 2026 Full Time / Part Time: Full Time Contract Type: Permanent At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers […]
Jobconnect analysis
The available advert does not contain clearly separated eligibility requirements. Confirm the full requirements with the employer before deciding whether to apply.
Application readiness checklist
- Advertised closing date: Sep 10, 2026. Check the employer instructions for the closing time.
- Use the application channel linked in this advert and check that the role and employer match before sending documents.
Role Purpose and Key Responsibilities
Role Purpose:
Reporting to the Manager Digital Channels & Online Payments, the Specialist supports the execution, monitoring, and continuous improvement of M-Pesa digital channels and online payment solutions. The role coordinates day-to-day business activities, analyses channel and payment performance, supports product enhancements and partner initiatives, and helps deliver secure, reliable, customer-centric digital payment experiences.
1. Digital Channel Performance & Adoption
- Support growth and adoption of M-Pesa digital channels.
- Monitor channel performance, usage, revenue, and service availability.
- Identify gaps and coordinate improvements.
- Prepare performance reports and dashboards.
- Support customer awareness and adoption initiatives.
2. Online Payments Support
- Support growth of online payment solutions.
- Monitor payment performance, revenue, and service issues.
- Drive improvements in customer experience and usage.
- Identify new online payment opportunities.
- Support implementation of approved use cases.
3. Product Development & Innovation
- Gather and validate business and customer requirements.
- Support development of business cases and product enhancements.
- Coordinate testing, launches, and post-launch reviews.
- Maintain product documentation and trackers.
- Monitor market trends and recommend improvements.
4. Partnership & Stakeholder Management
- Support engagement with partners and digital ecosystem players.
- Coordinate onboarding, testing, and issue resolution.
- Track partner performance and commitments.
- Collaborate with internal and external stakeholders to deliver initiatives.
5. Customer Experience & Service Management
- Monitor customer feedback and service issues.
- Coordinate resolution of customer-impacting incidents.
- Recommend improvements to customer journeys and service reliability.
- Maintain accurate customer and operational information.
6. Analytics & Commercial Performance
- Analyse customer, transaction, and revenue data.
- Support forecasting, business cases, and performance reporting.
- Track initiative delivery and commercial outcomes.
- Maintain accurate records for planning and review.
7. Governance, Risk & Compliance
- Ensure compliance with regulatory and internal requirements.
- Support required approvals and reviews.
- Maintain audit and compliance documentation.
- Escalate risks, control gaps, and service issues promptly.
Professional Qualification and Skills
- Bachelor’s degree in Business Administration, Economics, Finance, Marketing, Information Technology, Telecommunications, Engineering, or a related discipline.
- Minimum of two years of relevant experience in digital products, digital payments, fintech, telecommunications, financial services, e-commerce, business development, product support, or a related field.
- Practical experience supporting digital products, mobile applications, payment platforms, or digital customer channels.
- Experience in business analysis, performance reporting, requirements documentation, testing, project coordination, or partner support.
- Understanding of mobile money, digital payments, online commerce, virtual cards, application ecosystems, customer journeys, and platform-based business models is an advantage.
Jobconnect application guidance
Before applying for Specialist Digital Channels & Online Pay at Vodacom, review the requirements carefully, tailor your CV to the role, and follow the instructions shown in the advert before Sep 10, 2026.
- Identify 2-3 requirements from the advert and make sure they are clearly visible in your CV, cover letter, or application message.
- Prepare a short application message that mentions the exact job title and why you fit the role.
- Keep your phone and email active after applying so you do not miss interview or assessment updates.
CV hints for this job
For Specialist Digital Channels & Online Pay at Vodacom, align your CV with the location and role context: Dar Es Salaam, Tanzania.
Interview preparation
Jobconnect practice questions, not confirmed employer interview questions. Base your answers on your own experience.
General practice What would you want the employer to clarify about this advert? Prepare a question about something genuinely unstated. Do not assume pay, benefits or working arrangements.
General practice What would you need to learn to perform this role well? Explain any gap honestly and the practical steps you would take to learn.
General practice Describe a time you worked with others to solve a problem. Distinguish your own contribution from the team outcome.
General practice How do you organize work when priorities compete? Use a real example covering priorities, communication and results.
General practice Why are you interested in this role? Refer to the advertised work and your goals, not invented claims about the employer.
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Refer to the letter heading above, I am writing to apply for the Specialist Digital Channels & Online Pay at Vodacom position. After reviewing the advertised requirements, I believe my skills, experience, and commitment to professional results make me a strong candidate for this opportunity.
My background has prepared me to contribute effectively in work relevant to Specialist Digital Channels & Online Pay at Vodacom. I can bring relevant experience, strong attention to detail, and the ability to work responsibly with teams, clients, and organizational priorities. In tailoring this application, I would highlight evidence related to Job Description Aggregate function: Commercial Business Area: Local M-Pesa Posting Country: Tanzania, United Republic of Date Posted: 3 Sept 2026.
I am especially interested in this role because it gives me an opportunity to apply my strengths, support the organization objectives, and continue growing professionally while delivering reliable results.
I have attached my CV and supporting documents for your review. I would appreciate the opportunity to discuss how my qualifications match this position before the application deadline of Sep 10, 2026.
Thank you for considering my application.
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