Head: HR Operations & Governance

Position

Company
National Bank of Commerce Ltd

Location
Head Office NBC

Employment Type
Full time

Application Deadline
August 14, 2026

Job ID
R-15989794

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

• Accountable for delivery of efficient HR Operational services and governance activities in country i.e HR operations & controls, pensions, payroll, medical, operations service delivery, MI and records management, stakeholder management and integrated reporting
• Accountable for delivery of all HR operations services (manual & digitized), business continuity plans within agreed SLA, monitoring of the service standards and execution of interventions to maintain people service satisfaction
• Accountable for embedding the HR Governance function and to ensure adherence of HR BAU activities to agreed Group HR policies, governance controls, risk appetite, standards and processes
• Custodian for the maintenance of HR policies and processes within the business as well as the implementation of all union agreements relating to benefits
• Responsible for leading in-country HR governance, Compliance and Audit activities through conformance program and targeted interventions. Take full responsibility for all risk & control issues, and successful delivery of assessment and remediation interventions locally in support of the strategic and operational HR Governance agenda
• Accountable for team development and succession planning to ensure business continuity in all areas of remit

Job Description​

·   Drive and ensure HR operations service improvements and escalate service deliveries issues or concerns to senior management (Regional & local) as appropriate

·   Overall management and overseeing of payroll operation and ensuring there is appropriate governance and delivery aligned to people experience standards

·   Ensure all regional and country HR operating standards and procedures and service requirements are adhered to at all times

·   Manage country specific third party suppliers in compliance with the sourcing and external supplier management policy and standards

·   Understand global service delivery framework, and execute local service model at agreed standards of excellence

·   Ensure that services are provided in line with legal contract and service level agreements

·   Ensure that periodic meetings are held to review performance of service

·   Ensure that updated and duly signed legal agreements and service level agreements exist for each service

·   Seek ways to continuously ensure that the full value of outsourcing a service is derived

·   In country champion of people systems including Workday, People Portal plus related Operational services

·   Facilitate the review and updating of NBC Tanzania specific content on People Portal

·   Prepare & monitor the HR function budget

·   Manage deferred pensioner activities and delivery of company obligations

·   Ensures HR platforms and digital HR content is maintained and proactively refreshed such as preparation of knowledge articles and upload on knowledge hub

·   Ensures employee experience is lifted and continually improved through feedback mechanisms and quality assurance mechanisms

·   Coordinate and oversee the center colleague hub support to NBC to ensure agreed SLAs are effectively delivered

·   Responsible for deriving strategies necessary for People digital adoption in country

·   Embed the HR Governance agenda and ensures HR processes are implemented in line with Global standards and policies i-e pre-screening, exit management, conformance testing, RCA tests

·   Key contact for all HR audits – act as the interface with Group Internal Audit and Operational Risk Management teams on a range of governance requirements including audits, attestation and control issues arising.

·   Lead and direct the development of remediation plans that will support the enhancement of HR policies, procedures and operational activities

·   Implement the required mandatory management controls and ensure that they are understood and adhered to by all staff within the function.

·   Assist Country HR Leadership Team to deliver best practice with respect to governance, control, processes, procedures and NBC BAU practices

·   Support Country HR team’s skills with regards to people risk, remediation plans, HR processes and controls.

·   Provide regular and accurate progress reports and updated plans to the Head of HR, BA Head of Governance and other relevant stakeholders

·   Conduct review and testing of HR CPAs and track remediation actions until closure.

·   Ensure the HR function has a BCM plan in place, tested and signed

·   Lead the People experience team in country managing resources and workflow

·   Provide clarity of vision and strategy to the HR operations team, ensuring clear understanding of objectives and deliverables

·   Work with senior leadership regional and local to meet stakeholder needs and provide insight on People Experience & governance matters

·   Recruit, induct, manage and develop the HR Operations and Governance team

·   Agree performance objectives and standards, ensuring all individuals  have Performance Development plans aligned with operations strategy

·   Ensure individual development plans are in place to enhance the capability of staff and business continuity

·   Monitor individual performance against SLA and set metrics, providing feedback, coaching, reward and recognition as appropriate

·   Prioritize and allocate tasks

·   Regularly review workload, productivity and resourcing levels

·   Seek ways to continuously improve the operation of the team through benchmarking, monitoring internal and external best practice

·   Manage issues and complaints relating to the team

·         Within the context of the Group Reward Strategy and guiding principles, to guide the NBC in the design, implementation and maintenance of reward programmes that provide a competitive edge, contribute to the NBC employee value proposition and support the NBC and Group’s remuneration strategy.

·         Proactively engage with HR Business Partners within the business unit to ensure an appropriate awareness and understanding of the broader Reward agenda.

·         Support the delivery and execution of the annual pay round process

·         Effectively manage and co-ordinate Remuneration processes such as performance development and recognition schemes

·         Lead the survey data collation, job matching and validation processes and subsequent submission. Follow up on survey reports, interpretation and integrating into simpler reporting for business consumption

·         Undertaking of Remuneration governance issues and processes

·         Assist with the implementation of specific Remuneration initiatives & projects

·         Management of the data cleansing and data collation for all Remuneration activities

·         Provide full Remuneration support for the employee life cycle

·         Increase Reward competence & capability across the HR function and with line management

 

Qualifications

Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Commercial mindset - Senior (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Effective communication - Advanced (Meets all of the requirements), Ethics and values (Meets all of the requirements), Experience in a similar environment at management level, Human Resource Consulting (Meets all of the requirements), Leading people - Leadership level (Meets some of the requirements and would need further development), Leading with influence (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development)

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